{"id":33598,"date":"2024-09-08T11:22:32","date_gmt":"2024-09-08T15:22:32","guid":{"rendered":"https:\/\/exgstores.com\/morada\/?page_id=33598"},"modified":"2025-09-10T10:01:27","modified_gmt":"2025-09-10T14:01:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/exgstores.com\/morada\/home\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-1pfcwzi-f3184bffdce1e4ed0c572a084b61bda6 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-33598'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-132w0e6-e944d2f6621c806e1cfa8589f96490f9 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m88xc4oe-ff6b2b84fdad06f2af71a5b8fb597619\">\n#top .av-special-heading.av-m88xc4oe-ff6b2b84fdad06f2af71a5b8fb597619{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m88xc4oe-ff6b2b84fdad06f2af71a5b8fb597619 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m88xc4oe-ff6b2b84fdad06f2af71a5b8fb597619 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m88xc4oe-ff6b2b84fdad06f2af71a5b8fb597619 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQS<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-n1sjq6-3dd14f87a48d2c5703343681ce0122e1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>How long does it take to receive my order?<\/strong><\/p>\n<p>Standard order processing time is usually about 10 business days from order submission to product shipment. Due to the custom nature of products featured on this site many items are produced &#8220;on-demand&#8221; and some additional time may be need to fulfill your order. We will notify you if any significant delays will occur.<\/p>\n<p><strong>What is the return policy?<\/strong><\/p>\n<p>Since most of the products featured on this site are custom decorated and\/or personalized, all sales are considered final. However, please contact us if an issue occurs and we will do our best to accommodate your request.\u00a0 Please note that all apparel items have a link to &#8220;Product Sizing &amp; Specs&#8221; to assist with size selection.<\/p>\n<p><strong>How will my order be invoiced?<\/strong><\/p>\n<p>EXG Brands will submit your final invoice to corporate for processing, review and approval. Please contact us with any questions you may have when reviewing our invoices.\u00a0 If you are placing a personal order, you can pay securely online with your credit or debit card.<\/p>\n<p><strong>How can I track my order once it has shipped?<\/strong><\/p>\n<p>Upon shipment, you will receive a confirmation email with tracking information so that you can follow your package during transit.<\/p>\n<p><strong>Are the products available in different sizes and colors?<\/strong><\/p>\n<p>Most items are available in a range of sizes and styles, with select items offered in multiple color options to match our company brand standards.\u00a0 Please be sure to check the specific product page and description for details.<\/p>\n<p><strong>Do you offer bulk or group orders?<\/strong><\/p>\n<p>Yes, bulk ordering is available, and quantity discounts may be applicable.\u00a0 If you are interested in placing a larger order for your community, please contact us directly and we will be glad to help and provide pricing and availability.<\/p>\n<p><strong>Who should I contact if I have a problem with my order?<\/strong><\/p>\n<p>If you experience any issue with your order, please reach out through the &#8220;Contact Us&#8221; link.\u00a0 Our support team will work quickly to resolve any problems.<\/p>\n<p><strong>Who is EXG Brands?<\/strong><\/p>\n<p>EXG Brands is a promotional products distributor located in Clemmons, NC and we are proud to have been selected to partner with Morada Senior Living to host their Brand Store. EXG Brands specializes in all types of branded products, employee recognition items, conference &amp; meeting displays and materials, print products and custom apparel and uniforms. 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